Legal
Complaints
1. How to complain
We want to hear when something has gone wrong. To make a complaint, email grievance@careerstudio.io with your name, the email address linked to your account, what happened, and what you would like us to do. You can also write to us at the address below.
2. What happens next
We will acknowledge your complaint within 2 working days and aim to give you a full reply within 15 working days. If we need more time, we will tell you why and when to expect an answer.
3. If you are not satisfied
You can ask us to review the decision by replying to our answer. We will look at it again, with a different person where we can.
4. Privacy complaints
For a complaint about how we handle personal data, write to privacy@careerstudio.io or to our Grievance Officer: grievance@careerstudio.io. If you are still not satisfied, you can complain to a regulator: the Data Protection Board of India, the UK Information Commissioner's Office, the Irish Data Protection Commission, or your local data protection authority. See our Privacy Policy.
5. Complaints about AI guidance
If you are concerned about how AI shaped the guidance you received in Career Studio, tell us at hello@careerstudio.io and we will look into the Service's part. If you applied for a job with an employer who used AI in their process, please contact that employer first, as they make the hiring decision.
6. Your legal rights
Using our complaints process does not affect your legal rights, including any right to bring a claim in court.
7. Our address
Saanvi Nexus Private Limited, Flat No. 301, 3rd Floor, Mahodadhi Realcon, Hansapal, Andilo, Khordha, Odisha 752101, India.