Legal
Refund and Cancellation Policy
In short
- The Starter plan is free. Smart Career and Career Pro+ are paid plans that renew until you cancel.
- You can cancel at any time. Cancelling stops future charges.
- Your rights if you live in the EU or UK are explained below.
1. Plans and billing
Smart Career costs €12 per month or €113.76 per year. Career Pro+ costs €21 per month or €176.40 per year. Prices are shown before you pay. Paid plans renew automatically at the end of each billing period until you cancel, and we charge the payment method you chose through Razorpay.
2. How to cancel
You can cancel at any time from your account settings, or by emailing hello@careerstudio.io. Cancelling stops future renewals. Unless a refund applies, you keep your paid features until the end of the billing period you have already paid for, and then your account moves to the Starter plan.
Cancelling does not delete your account or the work in it. Your resumes, applications and saved jobs stay, and features that are only on a paid plan stop being available. If you want everything removed, close your account or email privacy@careerstudio.io.
3. Your right to cancel within 14 days (EU and UK)
If you live in the European Union or the United Kingdom, you have the right to cancel a paid plan within 14 days of buying it, without giving a reason. To do so, tell us at hello@careerstudio.io. If you asked us to start your plan straight away, we may deduct a fair amount for the time you used the paid features before you cancelled.
4. Refunds in other cases
Outside the 14 days, and wherever you live, payments are not refundable except as set out here or where the law requires. We will refund you if we charged you by mistake, charged the wrong amount, or took a payment after you cancelled in time.
If you cancel a yearly plan part way through, you keep access until the end of the year you have paid for; we do not refund the unused part. If something has gone wrong and none of the above fits, write to us at hello@careerstudio.io and we will look at it fairly.
5. How refunds are paid
We refund to the original payment method, usually within 10 business days of approving the refund. Your bank or card provider may take longer to show it.
6. Failed payments and price changes
If a payment fails we may try again. If it still fails, we may move your account to the Starter plan or pause paid features. If we change a price, we will tell you before it applies to your next renewal, and you can cancel first.
7. Disputes about a payment
If you think a payment is wrong, please contact us at hello@careerstudio.io before asking your bank, so we can sort it out quickly.
8. Your legal rights
This policy does not limit any rights you have under the law where you live.